Trust & safety

netStay is a marketplace, but hospitality is not a search result. Here's how we protect both sides.

Every host verifies government ID and payout details before their first booking is confirmed.

Listings are reviewed by our team before publication. Real photos of your actual space are required.

Your money is held in an escrow-style account until check-in and released to the host only after you've arrived.

No harassment, no discrimination, no misuse of hospitality. Repeat offenders are removed from the platform.

Both host and guest review each other after every completed stay. No seeded or imported reviews.

A 24/7 safety line for anything urgent during a stay.

Some features of the trust programme (verified internet speeds, in-person safety checks for select coliving houses) roll out during launch.